Return Policy
JVRCONNER.COM Return Policy
Effective Date: June 12, 2026
At JVRCONNER.COM, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.
14-Day Return Window
Customers have 14 calendar days from the date of delivery to request a return.
Eligibility for Returns
To qualify for a return, the item must:
Be returned within 14 days of delivery.
Be unused, unworn, and in its original condition.
Include all original packaging, tags, manuals, and accessories.
Be accompanied by proof of purchase (order number or receipt).
Non-Returnable Items
The following items cannot be returned:
Gift cards
Downloadable digital products
Personalized or custom-made items
Clearance or final-sale items
Products damaged due to misuse or normal wear and tear
Return Process
To initiate a return:
Contact our customer support team within 14 days of receiving your order.
Provide your order number and reason for the return.
Once approved, you will receive return instructions.
Ship the item back using the provided instructions.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Refunds
After we receive and inspect the returned item, we will notify you of the status of your refund.
If approved:
Refunds will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos of the item and packaging to assist with the claim.
Exchanges
We currently offer exchanges for defective or damaged items only. If you need a replacement, please contact our support team.
Contact Us
For questions about returns or refunds, please contact us through: customerservice@jvrconner.com
Website: jvrconner.com�
By placing an order with JVRCONNER.COM, you agree to this Return Policy.